Help Centre
It typically takes 7-14 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.
If you wish to receive the other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.
You can cancel your order on the 'My Orders' page before it ships out.
Note:
We're not able to cancel an order that has been shipped. We recommend you do a return for a refund when the order gets to you.
Orders can be checked via "My orders".
Note: On our site, accounts can be registered by customers' email, Facebook account, or Google account, respectively Please find out under which account you made the order, and make sure you log in to the correct account.
Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination location. You may contact your local customs office for more information.