Help Centre

Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.

If your shipping tracking info shows 'Returned to Sender' (as seen below), please click the 'Contact Agent' button below for a reshipment or a refund of your order.

Note: Please provide your correct delivery address when contacting us for a reshipment.

KingKanda provides two ways for tracking:

1. Shipping Email: It contains your tracking number and tracking link.

2. Track via "My Order", which also has a "TRACK" button.

-Please log into your account, click on "My orders" and click on the "Track" button for more details.

Note: It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.

Normally it will take some days to prepare your items before shipment, you may refer to our 'Shipping info' for details.

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders.

We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.